Job Detail

SUPPORT SPECIALIST - ICS

Date Posted: Sep 14, 2021
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Job Detail

  • Location:
    Lagos, Lagos, Nigeria
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Sep 17, 2021

Job Description

Description
• Troubleshoot and provide instruction over the phone while following a set knowledge base format.

• Diagnose, analyze, and attempt to resolve complex scenarios relating but not limited to networking, VOIP and phone systems, cabling, data connectivity and so on for field technicians.

• Prioritize work based on the severity level of the situation and related time sensitivity.

• Occasional assignment to weekend and holiday support hours

Skills
• Proficient use of applicable technology.

• Ability to follow technical instructions and guidelines.

• Ability to document daily activities and system functions.

• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization.

Qualifications

• Associate degree in IT, Computer Science or related field OR 2 years of related work experience.

• Provide a suitable workspace.

• Maintain high speed internet access.

• Must have a fast PC or Laptop.

Benefits

Skills Required

Job is expired

Company Overview

Lagos, Lagos, Nigeria

e develop world-class custom software development services for startups, small-to-midsize (SMB), and enterprise-size businesses. Read More

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