Job Detail

Job Description

Description
• Troubleshoot and provide instruction over the phone while following a set knowledge base format.

• Diagnose, analyze, and attempt to resolve complex scenarios relating but not limited to networking, VOIP and phone systems, cabling, data connectivity and so on for field technicians.

• Prioritize work based on the severity level of the situation and related time sensitivity.

• Occasional assignment to weekend and holiday support hours

Skills
• Proficient use of applicable technology.

• Ability to follow technical instructions and guidelines.

• Ability to document daily activities and system functions.

• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization.

Qualifications

• Associate degree in IT, Computer Science or related field OR 2 years of related work experience.

• Provide a suitable workspace.

• Maintain high speed internet access.

• Must have a fast PC or Laptop.

Skills Required

• Communication Skills