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Learning And Development Associate - Internal Firm Services at PricewaterhouseCooper (PwC)


Reference Number: 125-NIG00162
Location: Lagos
Department: Internal Firm Services
Job type: Permanent

Overall purpose of the job

  • The position supports the unit in various essential tasks such as the implementation of training curriculum for line of service (Assurance, Advisory, Tax, IFS, xLOS and Africa), formulation of training structure in alignment with skills and capability profiles, assessment of the effectiveness of training delivery and training contents and materials through formal and ongoing validation and to effectively manage and maximise the use of the firm’s learning management system.
  • The position also monitors the induction programme to ensure all new recruits undergo a level of training relevant to their roles, conforming to the firm’s corporate standards and requirements. It monitors the professional development of staff members, aligns training to TNA and the firm’s Performance, Coaching and Development Competency Framework by supporting line managers to embed it in the business thereby ensuring that all employees are competent to perform their role at all times.

Responsibilities
Specifically, the responsibilities of the Learning & Development Business Partner will be to:

Training Needs Analysis:

  • Conduct training needs surveys
  • Collate development needs and goals by grade, business units’ issues/needs)
  • Translate service and individual training needs into a training plan.
  • Attend LoS BU Meetings so as to understand the business and unit needs

CE Management (Assurance, Advisory, TRS,IFS):

  • Develop a training curriculum for the LoS
  • Deliver planned courses
  • Implementation of Training Plans ( Global & Local )
  • Logistic support for all courses
  • Provide support in respect of external training engagements
  • Continuously monitor the effectiveness of training and course delivery
  • Work with SME to develop training content
  • Download/acquire/develop training materials
  • Provide technical assistance for the conduct of external courses and training related assignments
  • Supervise and ensure CE resource persons (facilitators, etc.) apply required global standards and methodologies

LMS Management:

  • Enrolling participants on Mydevelopment
  • Ensure participants Evaluate the effectiveness of the course
  • Update the attendance register and print after course completion

Accreditation:

  • Apply for Accreditation of courses (ICAN/CITN and any professional body as it relates to LoS)
  • Make payment to the professional body
  • Ensure materials are sent to the professional body
  • File Letter, receipt and attendance sheet in the Accreditation file
  • Follow up with professional bodies until MCPE points are awarded

Instructing and facilitation:

  • Facilitate local L&E specific and soft skills courses
  • Develop and deliver effective training sessions

Planning, Budgeting and Reporting:

  • Provide inputs into firm wide L&E plan
  • Assess adequacy of planned L&E content by line of service
  • Keep the L&E Manager informed of L&E issues, developments and achievements relative to plan
  • Obtain feedback from staff on the effectiveness of training delivered
  • Report L&E Performance to appropriate stakeholders at local, regional and global levels
  • Input feedbacks and findings into process improvement initiatives

Industrial Training Fund:

  • Apply for ITF approvals for training programmes and courses
  • Ensure staff in LoS Adhere to the ITF requirements for approvals of training programmes
  • Personnel specification of the job

Education

  • Essential: Good first degree
  • Desirable: Current membership of the relevant professional organization

Experience:

  • Essential: 3 years’ experience in a training responsibility position.
  • Desirable: Experience in Curriculum design

Competencies:

  • Research skills
  • Knowledge sharing skills
  • Excellent communication skills
  • Problem solving
  • Managing change and innovation
  • Ability to work unsupervised and proactively on own initiative
  • Ability to develop successful business relationships across all business units
  • Ability to relate and communicate at all levels of seniority across business
  • Professional manner
  • Flexible attitude and approach
  • Self-motivated and able to motivate others

Other Requirements:

  • Personal Qualities
  • Professional manner
  • Flexible attitude and approach
  • Self-motivated and able to motivate others.

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