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Restaurant Supervisor at Mac-Bena Pharmacy and Supermarket

Job Details:

Job brief
We are looking for a Restaurant Supervisor to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
To be successful in this role, you’ll need management skills and experience in both front and back of the house.

We want you to oversee the restaurant’s activities and ensure the delivery of high quality meals.

Back of the house management experience is also essential, as you’ll supervise the activities of Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment.

Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Job Responsibilities
•    Coordinate daily Front of the House and Back of the House restaurant operations
•    Deliver superior service and maximize customer satisfaction
•    Respond efficiently and accurately to customer complaints
•    Regularly review product quality and research new vendors
•    Organize and supervise shifts
•    Appraise staff performance and provide feedback to improve productivity
•    Estimate future needs for food items, kitchen utensils and cleaning products
•    Ensure compliance with sanitation and safety regulations
•    Manage restaurant’s good image and suggest ways to improve it
•    Control operational costs and identify measures to cut waste
•    Create detailed reports on weekly, monthly and annual revenues and expenses
•    Promote the brand in the local community through word-of-mouth and restaurant events
•    Recommend ways to reach a broader audience (e.g. discounts and social media ads)
•    Train new and current employees on proper customer service practices
•    Implement policies and protocols that will maintain future restaurant operations

Job Requirements
•    Applicants must live along Lekki/Ajah axis
•    Proven work experience in similar role
•    Proven work experience as a chef, or diploma from a culinary school
•    Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
•    Strong leadership, motivational and people skills
•    Ability to work in a fast-paced environment and work under pressure
•    BSc degree or diploma in hospitality management or culinary schooling is a plus

Mode of Application
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