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Front Desk/Customer Service Personnel at Integrated A2z Technologies

Job Description

  • Act as the point of contact between the manager and internal/external clients
  • Handle requests and queries appropriately
  • Answer all incoming calls and redirect them or log messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Manage diary and schedule meetings and appointments
  • Check, sort and forward emails
  • Keep updated records and files
  • Answer questions and address complaints
  • Generate sales leads that develop into new customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

  • Proven experience as front desk representative or relevant position
  • Familiarity with office machines (e.g. scanner, printer etc.)
  • Knowledge of office management systems and procedures
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Up-to-date with latest office gadgets and applications
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • Discretion and confidentiality

Qualification

  • HND/Bsc Degree in any relevant field; additional qualifications will be a plus

Mode of Application

Send CV and cover letter to recruitment@ia2ztech.com

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