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Customer Service Officer at Ignitlyte Resource

JOB RESPONSIBILITIES

– Manage office supplies stock and place orders

– Deal directly with customers either by telephone, electronically or face to face

– Respond promptly to customer inquiries

– Handle and resolve customer complaints

– Organize workflow to meet customer time frames

– Direct requests and unresolved issues to the designated resource

– Record details of inquiries, comments and complaints

– Record details of actions taken.

– Follow up on customer interactions

– Provide feedback on the efficiency of the customer service process.

- Daily and Monthly report to supervisor

JOB REQUIREMENTS

– Minimum of OND in mass communication or any related field

– Listening skills

– Problem analysis and problem-solving skills

– Adaptability

– Initiative

– Stress management skills

Mode of Application

Interest applicants should forward CV to Hadassahinitiatives@outlook.com

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