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Hajj & Umrah Travel Business Manager (Job Ref: Hutbm) at StreSERT Services Limited

Job Details:

Our client is a top travel and tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations.

They require the service of a Hajj & Umrah Travel Business Manager who will be responsible for the overall Operations and the general growth of the Travel Agency.

Position Summary:

  • Manage the day-to-day activities of the agency while maintaining clients.
  • Sell to and follow-up with clients while developing business strategies to increase profitability.
  • Manage and train the travel agency staff effectively allowing for increased sales and engagement.
  • Maintain operational efficiencies and the overall management of the Travel Agency. .

Responsibilities include:

Operations & Marketing:

·         Design operational plan for the company

·         Drive growth of clientele base by Selling travel products and tour packages

·         Drive the company’s marketing policy and activities; sign-on of new customers to the company

·         Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism

·         Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance

·         Ensure prompt resolution of customer issues and complaints

·         Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis

·         Ensure high standard of customer experience always

·         Develop strategies to achieve visibility for the Company

·         Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us

·         Manage existing clients; ensure 100% customer retention and improved turnaround/response time

·         Generate enough income to defray all Agencies’ expenses

·         Prepares Weekly and Monthly Marketing Call Plan

·         Monthly Operations & Marketing Report

Staff Management:

·         Ensure that company’s procedures, guidelines and standards are followed in the areas of: customer service, ticketing, attendance, accuracy of work, invoicing etc. for employees

·         Recruit the best hands for the Agency as at when required

·         Constantly motivating the sales team to hit their targets and ensure company profitability;

·         Meet regularly with sales team to give them sales figures and plan how they approach their work

·         Communicate with sales consultants and providing encouragement, help and advice

·         Prepare monthly activity reports – Sales and Financial performance

·         Appraise all staff apart from Director of Umrah & Hajj Operations and the MD’s driver/personal staff

·         Deal with disciplinary matters and customer complaint


·         Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies

·         Prepare Annual budgets with the MD/CEO

·         Implementation of the budgets

·         Keeping Agency’s records and accounting

·         Monitor and ensure prompt invoicing of executed jobs

·         Liaise with Bank account officers to ensure smooth operations with the banks

·         Follow up on loan repayments to avoid default


·         Facilities/ equipment management

·         Maintain client data base

Role Requirement:

·         Must be a graduate with background in social sciences ( BSc/HND)

·         Must have at least 6 - 7 years cognate experience in a reputable travel and tour organization in the same capacity as this role

·         Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

 Salary & Mode of Application:

·         Salary is negotiable based on experience

·         Qualified candidates should forward CVs using ‘HUTBM’ as subject of mail before 31th May, 2018. Experienced candidates will be invited for interviews.

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