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Communications And Customer Support Officer at LoftyInc Allied Partners Limited

Job Details:

  • ProNOV is a development project that promotes financial inclusion and access to quality healthcare for bottom of the pyramid.
  • A critical component of ProNOV project is a mobile application for inventory management, payment collection, supply chain management, and delivery. ProNOV mobile application has been introduced to about 400 pharmacies and has a bold plan to hit 2,500 users by year ending.
  • ProNov is a susidiary of LoftyInc Allied Partners Limited.


  • Manage project blog and social media platforms.

  • Receive and sort merchants’ and general public enquiries about ProNov

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Handles customer complaints, escalates to appropriate departments to solve or provide alternative solutions within the time limits; follow up to ensure resolution

  • Keep records of customer interactions

  • Weekly strategic communications to merchants ahead of marketing

  • Other tasks as assigned by supervisor


  • Willingness to learn, develop, and contribute

  • Proven customer support experience or experience as a customer service representative

  • Strong phone handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook

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