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Front Desk Supervisor at Ralds and Agate

Job Summary

  • The front desk supervisor is responsible for managing front desk operations.
  • S/he is responsible for ensuring maximum satisfaction of all guests and to ensure that the front desk officers are courteous, pleasant and helpful.

Key Responsibilities

  • Work with the general manager to achieve optimum guest satisfaction, profitability, and efficiency in line with hotel standards.
  • Demonstrate 100% commitment to providing the best possible experience for guests and visitors.
  • Prepare weekly, monthly, quarterly, bi-annual and annual report of all guest list for Management decision.
  • Provide necessary training for front desk officers in accordance with hotel standards.
  • Promote hotel facilities and services to guest and possible clients.
  • Resolve all guest matters quickly, efficiently and courteously through partnering and communicating with other department.
  • Constantly seek feedback from clients and guest to know areas of improvement.

Job Requirements

  • B.Sc/HND in any related field
  • Certification/qualifications in customer service will be an added advantage
  • 3 years customer service/front desk experience, experience in the hospitality industry will be an advantage
  • Proficiency in Microsoft excel, word, PowerPoint and other hotel operations software.

Competencies:

  • Customer service orientation
  • Excellent communication skills -verbal and non-verbal
  • High emotional intelligence
  • Strong leadership and supervisory skills.

Mode of Application

Interested and qualified candidates should send their CV’s to: recruitment@raldsandagate.com

Application Deadline: 16th April, 2018.

Note: Only shortlisted candidate will be contacted.

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