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Front Desk Officer at Ralds and Agate

Job Summary

  • The front desk officer is the first point of contact in the organization, and would be required to attend to guest and visitors in a courteous manner.
  • S/he must be friendly and approachable.
  • He/she would be responsible for ensuring the constant satisfaction of the guest in line with the hotel’s values.

Key Responsibilities

  • Attend to guest requests and ensure they have maximum satisfaction during their stay in the hotel
  • Constantly update the guest list to ensure that all records are up to date.
  • Ensure prompt attendance to guest queries and complaints, sending to the appropriate persons.
  • Constantly request feedback on guest perception of the services provided and suggest areas for improvement.
  • Ensure constant promotion of hotel facilities and services to guests and visitors.

Key Requirments

  • HND/OND in any field with a minimum of 2 years experience in hospitality
  • Customer service certification will be an added advantage
  • Proficient use of Microsoft word, excel and hotel operations software

Key Competencies:

  • Customer orientation
  • Strong verbal and non-verbal communication skills
  • High emotional quotient
  • Excellent team player

Mode of Application

Interested and qualified candidates should send their CV’s to: recruitment@raldsandagate.com

Application Deadline: 16th April, 2018.

Note: Only shortlisted candidate will be contacted.

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