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Restaurant Operations Supervisor at StreSERT Services Limited

Our client has a chain of restaurant outlets; they provide outdoor catering services to corporate organizations as well as individuals for diverse events.

As a result of continuous growth the service of an Operations Supervisor has become vacant.

Role Objective:

Supervising and coordinating the staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned locations.    

Work Activities:
1. Operations Management of the Restaurants and Outdoor Projects

·         Lead, supervise and monitor operational activities

·         Provide strategic and tactical operational direction

·         Direct cleaning of kitchen and dining areas to maintain sanitation standards

·         Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks

·         Work closely with the Productions units to estimate quantities of foods, beverages, and supplies to be ordered for all the outlets

·         Monitor and oversee purchases of raw food and beverages ; coordinate supply requisitions for the different outlets

·         Ensure that the frontline staff are properly kitted and knows what to do

·         Arrange for maintenance and repair of equipment and other services

·         Total receipts and balance against sales, deposit receipts.

·         Schedule work hours for servers and kitchen staff.

·         Ensure the kitchen utensils and eating area are properly cleaned for use

·         Ensure delivery of outdoor foods are on time as scheduled

·         Establish and ensure routine and reactive maintenance for all restaurant equipment

 2. Effective People Management 
·         Supervise all direct and indirect reports and support performance management systems for all staff

·         Ensure continuous training and capacity development of the entire work force

3. Marketing & Business Development

  • Work closely with the marketing units to drive sales, marketing and business expansion activities of the organization

 4. Customer Relationship Management 

·         Develop and maintain business relationships with all key client and prospect contacts 
Lead and ensure excellent customer relationships

  • Resolve customer complaints about food quality or service (if any)

·         Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.

Required Skills, Experience & Education:

·         Supervisory Skills

·         Customer Service Skills 

·         Planning & organizing skills

·         Ability to cope well under pressure

·         Ideal candidate must be firm, honest, hard working and credible

·         Minimum of 5 years supervisory role in the food/hospitality/Industrial Catering industry.

·         Degree in Hotel & Catering Management or other social sciences field

Salary 

·         Salary is between N60, 000 – N70, 000/m + daily feeding + other benefits

Mode of Application

·         Experienced and interested restaurant supervisors /Managers should apply to “mgtpositions@stresert.com using ROSFJ’ as the subject of mail before 5th March 2018.

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