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Customer Service Manager at B.S Limited

We are looking for Graduate  to fill Customer Service Manager position to provide excellent customer service and promote this idea throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations after undergoing and completed training.

 

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Analyse statistics and compile accurate reports

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry’s developments and apply best practices to areas of improvement

 

Mode of Application

Interested applicant should send their CV to info.bscareers@gmail.com

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