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Customer Relationship Manager (CRM) at StreSERT Services Limited

Our client, a multinational Manufacturing Company with head office in Lagos, is currently recruiting suitably qualified candidates to fill the position above

Duties

·Achieving client relationship targets and KPI’s set

·Carrying out client satisfaction surveys and reviews.

·Building and maintaining relationships with clients and key personnel.

  • Monitoring company performance against service level agreements and flagging potential issues
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Qualification

  • Degree in any Social Science course
  • 7 Years experience in Customer Service Management
  • At least 5 years leading Call Centre Operations

 Competency Requirements

  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • In-depth knowledge of customer service policies and practices
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Proficiency in CRM system MS Office applications
  • Thinking analytical problem solving skills
  • Active listening skills and high stress tolerance level
  • Strong leadership capabilities
  • Organizing, planning, and negotiation skills

 Remuneration:

7-9million per annum

Mode of Application

Qualified applicants with required years of experience should forward CVs to mgtpositions@stresert.com using ‘A18’ as subject of mail before March 25, 2018.

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