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Position Summary:

Manage the day-to-day activities of the agency while maintaining clients. Sell to and follow-up with clients while developing business strategies to increase profitability. Manage and train the travel agency staff effectively allowing for increased sales and engagement. Maintain operational efficiencies and the overall management of the Travel Agency. .

Job Responsibilities

Operations & Marketing:

• Design operational plan for the company

• Drive growth of clientele base by Selling travel products and tour packages

• Drive the company’s marketing policy and activities; sign-on of new customers to the company

• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism

• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance

• Ensure prompt resolution of customer issues and complaints

• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis

• Ensure high standard of customer experience always

• Develop strategies to achieve visibility for the Company

• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us

• Manage existing clients; ensure 100% customer retention and improved turnaround/response time

• Generate enough income to defray all Agencies’ expenses

• Prepares Weekly and Monthly Marketing Call Plan

• Monthly Operations & Marketing Report

Staff Management:

• Ensure that company’s procedures, guidelines and standards are followed in the areas of: customer service, ticketing, attendance, accuracy of work, invoicing etc. for employees

• Recruit the best hands for the Agency as at when required

• Constantly motivating the sales team to hit their targets and ensure company profitability;

• Meet regularly with sales team to give them sales figures and plan how they approach their work

• Communicate with sales consultants and providing encouragement, help and advice

• Prepare monthly activity reports – Sales and Financial performance

• Appraise all staff apart from Director of Umrah & Hajj Operations and the MD’s driver/personal staff

• Deal with disciplinary matters and customer complaints.


• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies

• Prepare Annual budgets with the MD/CEO

• Implementation of the budgets

• Keeping Agency’s records and accounting

• Monitor and ensure prompt invoicing of executed jobs

• Liaise with Bank account officers to ensure smooth operations with the banks

• Follow up on loan repayments to avoid default



• Facilities/ equipment management

• Maintain client data base

Job Requirement:

• Must be a graduate with background in social sciences ( BSc/HND/)

• Must have at least 6 - 7 years cognate experience in a reputable travel and tour organization in the same capacity as this role

• Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Mode of Application

• Salary is negotiable based on experience

• Qualified candidates should forward CVs to ‘’ using ‘HUTBM’ as subject of mail before 12th February, 2018. Experienced candidates will be invited for interviews.

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