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Customer Care at Fantex Oil And Gas Services

Job Responsibilities

  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Maintain professional internal and external relationships that meet our company values.
  • Ensure 100% customer satisfaction management with all respective customers.
  • Maintain pro-active relationships with all business partners.
  • Maintain Account and Service Call updates.                     
  • Provide proactive clients training and upgrading of knowledge to operate our services in order to maximize customers’ investment.
  • Greeting, assisting  and directing members of the public visiting the premises of our client
  • Working as part of a team to provide Conflict Resolution assistance at client premises where there is potential for conflict
  • Presenting at all times, a smart, alert
  • Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service
  • Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift

Requirements/ SKILL

  • Skilled at PC operation and experience with applications such as Microsoft Excel.
  • Strong trouble-shooting skills and ability to find creative solutions.
  • Skilled at communicating with customers in a dynamic industry is a plus.
  • Capable of multi-tasking and working at a high-intensity level.
  • Ability to work independently and efficiently to meet deadlines
  • Knowledge of energy trading principles is a plus.
  • Diploma or Degree is required.
  • Ready to travel.
  • Enjoys the culture of a small and rapidly growing company. 
  • Able to promptly answer support related email, phone calls and other electronic communications while multi-tasking in a high-intensity real time environment
  • Proficient in Internet related applications such as E-Mail clients, Office and Web Browsers
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills

 Mode of Application

Interested applicant should send CV

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