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Teller at United Bank for Africa Plc

Role and Responsibilities

  • Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
  • Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
  • Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.
  • Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
  • To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
  • Verify and receive loan and utility bills payments.
  • Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action
  • Escalate issues on cash shortage, overpayment, loss and theft.
  • Maintain the highest level of confidentiality with all information obtained
  • Comply with all bank and regulatory body policies, procedures and regulations
  • Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
  • Other duties as assigned by the Cash Officer

Educational Qualification

  • Minimum Educational level- OND in any related discipline

Experience:

  • Previous teller experience preferred but not required.
  • Minimum experience- NIL

Competences
Knowledge:

  • Banking operations, policies and procedures
  • Familiar with retail banking regulations and teller roles and responsibilities relating to each
  • Basic Accounting and Mathematical skills
  • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.

Skills:
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:

  • Strong communication & organizational skills
  • Good Numerical skills
  • Detail oriented, high degree of accuracy and attention to details
  • Ability to work in a fast-paced environment & under pressure as needed
  • Fast and error free processing
  • Ability to be calm under pressure
  • Good team player

Mode of Application
Interested and qualified candidates should:
Click here to Apply

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