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Customer Experience Officer at ARM Life Plc

ARM Life is the Insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

Job Summary

  • Attend to all issues identified by a Client using product knowledge.
  • Provide support to the Business Development Team within your location.
  • Ensure timely and factual communication with Clients.
  • Prompt resolution of all complaints received and escalate where necessary.

Principal Duties and Responsibilities

  • Attend to walk-in Client (enquiries, requests, and complaints) and ensure that their issues are met and resolved timely whilst meeting their expectations. Send & respond to incoming mails
  • Register incoming and outgoing Mails from courier services
  • PIN generation for newly registered Clients
  • Authorization of update forms before forwarding to DMU
  • Process complaints/request received from Marketing Executive
  • Utilising customer interactions to solicit sales lead for the Business Development units
  • Receive inbound calls and SMS from clients; process their enquiries & complaints providing relevant information
  • Office Maintenance: – Serves as distribution channel for incoming and outgoing mails/documents
  • Compute Retiree Benefits and advise on Withdrawal Options
  • Turnaround Time (TAT) management

Requirements
Education Qualification:

  • Minimum – B.A (ED), B.Sc, HND

Competence:

  • Basic understanding of Financial Service Industry (esp. Asset Management) and familiarity with the Firm’s products and services
  • Commendable knowledge of pension regulations and the regulatory structure in the Nigerian business environment Excellence
  • Client Relationship Management
  • Strong organizational skills
  • Service orientation
  • Customer focus

Communication:

  • Excellent written and oral communication skills
  • Exceptional attention to detail

Interpersonal Skills:

  • Ability to build strong working relationships with internal and external stakeholders
  • Ability to effectively work independently and/or collaboratively to accomplish assignments with minimal supervision

Motivation and Commitment:

  • Self-starter
  • Commitment to quality
  • Strong work ethic
  • Result-oriented
  • Ability to work well under pressure

Computing:

  •  Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications

Mode of Application
Interested and qualified candidates should:
Click here to apply

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