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Solution Engineer Intern at Telvida International Systems Limited

Telvida International Systems Limited delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.

Job Description
The solution engineer intern will work closely with the solution engineers to carry out the following duties:

  • Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
  • Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
  • Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
  • Carry out onsite deployment of technical solution based on customer requirements.
  • Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
  • Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
  • Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
  • Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
  • Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
  • Additional duties include site survey, system evaluation , system analysis and assessment of customer technology

Job Requirements & Qualification

  • A Bachelor’s Degree in Computer Science/Engineering or IT related field.
  • Candidate should posses interpersonal, analytical and problem solving skills
  • Ability to manage multiple projects effectively in fast paced work environment
  • A team player and highly motivated individual who can work effectively with little supervision/direction
  • Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
  • Cisco certifications such as CCNA and/or CCDA will be an added advantage.

Mode of Application
Interested and qualified candidates should send their applications and CV’s to: careers@telvida.com

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