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Technical Operations Manager at Raeanna Group

Raeanna is a telecoms infrastructure company that creates affordable voice and data solutions, so you can connect and grow. We deploy innovative wireless solutions that connect people and businesses especially in remote communities. Our services enhance the quality of life of the people and communities we serve.

We’ve teamed up with some of the best players in the industry to bring telecoms products and services within reach, especially in those corridors where network coverage and quality of service have remained a dream.

Overview of role:

  • To lead, oversee and manage all aspects of Network Operations (Field Maintenance, NOC and technical operations) in accordance with Standard Operating Procedures, ensuring that these are consistent with Raeanna’s policies and mandate.
  • To assist and support the Director of Strategy/Chief Operations Officer in developing the Network Operations programme strategy, plans, proposals and budgets with regards to staff management and operations in line with Raeanna’s mission.

Job Responsibilities

  •  Plan, prioritise and coordinate all network operations in order to achieve maximum programme outputs.
  • Have responsibility for the overall execution of Raeanna Network Operation Centre (NOC) and field operations activities.
  • Develop and implement systems and procedures in relation to maximizing productivity of all network operations staff.
  • Conducting risk assessment procedures to analyze risk or changes in operations
  • Continually develop, ensure implementation of and review Standard Operating Procedures, and other network operations work practices.
  • Carry out regular monitoring visits of all technical operations.
  • Oversee the training, assessment and monitoring of all staff carrying out technical operations.
  • Ensure provision, supply, maintenance and safe and appropriate storage of all necessary technical materials and equipment.
  • Design, develop, deliver and evaluate appropriate training programmes for network operations technical personnel.
  • Build and maintain good working relationships with all staff to maximize capacity building objectives.
  • Manage, motivate and develop the network operations team to perform to a high standard.
  • Other assignment that may be assigned by the line manager.




·         Knowledge of the standards, hardware and software associated with various telecommunications systems.

·         Knowledge of the principles and practices of supervision and projects/operations management





·         Ability to plan and critique the work of telecommunications specialists and professionals.

·         Ability to present written technical and narrative information clearly and concisely.

·         Ability to effectively communicate orally.

·         Ability to establish effective working relationships with public officials, vendors, and other agency managers.

·         Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system.

Qualification Requirement

This position requires a Bachelor’s degree in Telecommunications or Engineering related field.

Experience Requirement

At least 8 years of related experience with 5 years of Operations/Project/Resources management

Mode of Application

Interested and qualified candidates should send their CV's to

Note: Only short-listed applicants will be contacted.

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