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Marketing Executive at S&S Hotels and Suites

S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.

Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals

Job Requirement

  • Interested candidates should possess relevant qualifications.

Mode of Application
Interested and qualified candidates should send their Applications and CV’s to: sshotelsandsuites105@gmail.com

Note

  • Candidates are advised not to call on phone.
  • Only qualified candidates will be contacted after CV review.

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