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Customer Care Representative at AutofactorNG

AutofactorNG – Your number one leading online retail store for 100% genuine and quality auto Spare/Replacement Parts, Servicing Parts, Tyres, Batteries, Lubricants, Grille Guards, Gadget & Tools and Accessories. With well over 3500 products available in stock.

We are recruiting to fill the position of:

Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Sell products and services.
  • Computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.

How to Apply
Interested and qualified candidates should send their CV’s to: careers@autofactorng.com

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