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Senior Manager, IT Engineering And Operations (ITEO) at eHealth Africa

eHealth Africa is focused on improving healthcare by creating effective ways to implement reliable health information management systems. We have developed eHealth and mHealth solutions that can be rapidly deployed to manage patient information and outbreak response, organize transport of health commodities, streamline clinical procedures, monitor vaccine usage and provide data and analysis on health program outcomes.
We are recruiting to fill the vacant position below:

Job Description

  • The Senior Manager, ITEO role is to ensure that the operation of the ICT and DevOps departments are effective in supporting the business objectives of the organization. Reporting to the Director of Global Health Informatics (GHI), this manager designs, staffs and directly supervises the day-to-day activities of the two departments.
  • (S)he collaborates with eHA department heads to identify and document human resource requirements and to build cohesive and responsive teams.
  • This manager is responsible for defining and implementing IT policies, procedures and best practices and for achieving certifications that further the organization’s goals.

General Responsibility
To perform this job successfully, (S)he will perform the following responsibilities:

  • Collaborates with stakeholders to identify and implement ICT & DevOps goals
  • Manages ICT and DevOps staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions
  • Identifies, communicates and mitigates IT-related risks
  • Establishes and manages procurement processes and vendor relationships
  • Supports and implements strategic initiatives (e.g. ISO 27001)

ICT Responsibilities:

  • Ensures the availability, security and performance of the ICT infrastructure at all eHA offices
  • Networks, gateways & wireless access points
  • Servers & printers
  • Desktops & mobile devices (including phones)
  • Operating systems and end-user application software
  • Line-of-business applications (e.g. BambooHR, Sage X3, etc.):
    • Develops, tests and maintains a disaster recovery plan for all eHA offices
    • Develops, tests and maintains a patch management plan for all hardware and software
    • Establishes cost-effective ICT network, hardware and software product standards
    • Sets and communicates ICT policies and works with HR to ensure employee compliance
    • Manages an internal help desk in support of eHA employees and consultants
    • Implements a rotating coverage pool for incident response and off-hours support
    • Coordinates new employee orientation & refresher training (e.g. for security)
    • Establishes and maintains the ICT asset tracking system (including warranties)
    • Supports periodic ICT audits

DevOps Responsibilities:

  • Ensures the availability, security and performance of the DevOps-managed infrastructure:
  • Compute & storage (AWS and OpenStack)
  • Authentication/authorization services & password repositories
  • Software development-related applications (eg. JIRA, Confluence, Travis, GitHub, etc.):
    • Works with GHI’s principal architect and technical leads to design and implement a hardware / software reference architecture for field deployments
    • Coordinates sprint planning and execution in support of eHA programs
    • Defines processes for continuous integration testing and automated deployments
    • Manages an external help desk in support of eHA program customers and partners
    • Implements a rotating coverage pool for incident response and off-hours support
    • Establishes cost-effective DevOps product standards in collaboration with stakeholders
    • Develops and implements administrative procedures and technical solutions for safeguarding data sets with personally-identifiable / protected health information
    • Establishes and enforces policies for eHA’s public open source repositories

Qualifications/Experience

  • A Master’s degree in Business, Information Systems or Computer Science plus ten (10) years of experience of which five (5) years have been in progressively responsible IT management positions, or:
  • A Bachelor’s degree in Business, Information Systems or Computer Science plus fifteen (15) years of experience of which 8 (eight) years have been in progressively responsible IT management positions
  • Solid grasp of ICT and DevOps concepts (including scrum) and functional areas (e.g. help desk, asset management, security and network/server operations)
  • Demonstrated ability to lead, manage and mentor teams of up to fifteen (15) people
  • Demonstrated project management experience including estimation, costing and reporting (PMI certification a plus).

Language Ability:

  • English and French are the spoken and written language.

Why work for us?

  • Life at eHealth Africa means not only working towards saving thousands of lives, but also collaborating with dedicated professionals with a passion for innovative technology. We offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and well-being is our priority as well as rewarding them for their hard work.

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