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Operations Associate at Safi.ng

Job Description

  • We are currently looking to hire an Operations Associate to help provide support to our customers, drivers and everyone in between.
  • We are looking for people that want to have fun while they work and love figuring out solutions to real-time problems.
  • If you are empathetic, can remain calm under pressure and feel like you can effectively communicate with almost anyone, this position is for you.
  • As part of the team, you will be providing top-level customer service by managing the emails, phone calls and text messages that come in.

Responsibilities

  • Manage scheduling and dispatch
  • Balance the inbound calls, texts and emails from customers, partner dry-cleaners and drivers.
  • Work with engineering team to improve product and customer experience
  • Be a passionate safi.ng representative
  • Go above and beyond to ensure satisfaction for our customers and drivers.

Requirements

  • Bachelor’s degree (4-year university)
  • 1+ year(s) of customer service experience is a plus but not a must.
  • Service hours include early mornings, late evenings, and weekends
  • Effective communication skills (verbal and written)

How to Apply
Interested and qualified candidates should send their CV’s to: hr@safi.ng

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