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Hajj & Umrah Travel Business Manager at StreSERT Services Limited

Our client is a top travel and tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations. They require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.


  • Overall management of the Travel Agency
  • Supervise the daily activities of the Company
  • Design operational plan for the company
  • Drive the company’s marketing policy
  • Sign-on of new customers to the company
  • Drive growth of clientele base
  • Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
  • Contribute towards ensuring company’s budget for actualisation and realisation for the year.
  • Management of existing clients: 100% customer retention and improved turnaround/response time
  • Prompt resolution of customer issues and complaints
  • Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
  • Ensure actualization of business targets
  • Ensure high standard of customer experience always
  • Develop strategies to achieve visibility for the Company
  • Attending Agency’s meetings and appointments
  • Generating enough income to defray all Agencies’ expenses
  • Recruiting the best hands for the Agency
  • Prepares Weekly and Monthly Marketing Call Plan
  • Monthly Operations & Marketing Report


Financial Tasks

  • Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
  • Prepare Annual budgets with the MD/CEO
  • Implementation of the budgets
  • Keeping Agency’s records and accounting
  • Monitor and ensure prompt invoicing of executed jobs
  • Liaise with Bank account officers to ensure smooth operations with the banks.
  • Follow up on loan repayments to avoid default

Maintenance Tasks

·         Facilities/ equipment management

·         Maintain data base


Role Requirement

  • Must be a graduate with background in social sciences ( BSc/HND/)
  • Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity
  • Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Salary & How to Apply

  • Salary is negotiable based on experience
  • Qualified candidates should forward CVs to ‘ using  ‘HUTM’ as subject of mail before 25th July, 2017. Experienced candidates will be invited for interviews.

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