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Data Processing Officer at Stanbic IBTC Bank

Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

 

  • To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
  • Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
  • Provide high level competency with regard to application systems monitoring

 

Key Responsibilities/Accountabilities

 

  • Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
  • Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
  • Take backup of Bank’s third party applications.
  • Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
  • Development of scripts for data downloads / extractions.
  • Finacle Functional Support.
  • Development of Reports, customization and maintenance.
  • Projects support & Implementation.
  • Provide workaround solutions to Equinox archival issues
  • Support Interfacing of external Applications to Finacle Banking software.

Key Performance Indicators:

  • Number of customer complaints
  • No service impact
  • Reduced number of incidents
  • Successful implementations
  • Internal customer satisfaction level with IT support
  • Number of instances of non-compliance to policy and procedure
  • Number of error recorded as a result of not following policy and procedure
  • Number of audit exception on Production issues
  • IT Audit rating by Internal Audit, Routine Control, and external audit

Preferred Qualification and Experience

  • Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,
  • Minimum of 2 year post qualification experience.
  • Experience in Finacle Banking Application will be an added advantage
  • Professional qualification will be an added advantage.

Knowledge/Technical Skills/Expertise:

  • Ensure all backup tapes are transferred to Montgomery Vault in line with IT policy.
  • Proactive monitoring of all the critical applications and peripherals
  • Monitor and Report all the activities at the Data Centre.Ad-hoc assignments.
  • Any other duties as may be assigned by Department Head.

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