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Campaign/ Leads Officer at BranndIT

BranndIT is a digital agency, designing, developing and implementing high impact experiences for both online and offline audiences.

We are recruiting to fill the position below:

Job Function: Leads Follow up, Client Service & General Business
Employment Type: Adhoc
Seniority Level: Entry Level
Job Description

  • Follow up on campaign leads to filter and categorize leads based on level and urgency of interest
  • Prepare and share reports on leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Strategize and implement appropriate marketing and promotion of the company
  • Identify and assess leads/customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/leads targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process leads’ account and file documents/details
  • Take the extra mile to engage leads/clients

Other duties or administrative support:

  • Maintain a strong commitment to the purpose and values of the company
  • Maintain a learning posture, a cheerful disposition, good interpersonal communication skills
  • Willing to work in a relational environment
  • Maintain a strong commitment to the purpose and values of the business
  • Maintain a commitment to excellence and customer service orientation
  • Maintain absolute discretion in matters of confidentiality

Required Skill

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with Office processing tools (Microsoft Office Suite), CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

How to Apply
Interested and qualified candidates should send their CV’s to:

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