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Senior Manager IN & VAS at MTN

Core purpose of the Job 

  • Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.
  • Education 
  • First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course. 


  • Minimum 10 years’ experience which includes: 
  • Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator. 
  • Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance. 
  • Extensive experience in managing multiple, diverse and complex stakeholder interfaces. 
  • End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services. 

Job Summary 

  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. 
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains 
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy 
  • Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness. 
  • Serve MTNN’s internal customers and provide solutions to improve the customer experience. 
  • Drive an increase in MTNN’s Net Promoter Score 
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation. 
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity. 
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service. 
  • Partner with MTNN’s Ecosystem Partners to deliver business value. 
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization. 


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