Job Details

Subscribe to Top jobs & Latest Jobs alert
#1 Latest Jobs in Nigeria today - Top Jobs in Nigeria - Job Vacancies; Career Advice Stay ahead of the curve, be the first to know of any new job opening, current jobs and top jobs in Nigeria today

Search More Jobs on Jooble >>>


Officer, Customer Support at MTN Nigeria

Core purpose of the Job

  • Ensure top quality customer support in all areas of key account management


  • First Degree or equivalent in Social or Management Science Course 
  • Membership of Professional Customer Service/Relations associations will be an added advantage 


  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others 
  • Account Management 
  • Customer Service/Relationship 
  • Experience in a customer service environment in the telecommunications industry. 
  • Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word 
  • Debt Management and Revenue Collection experience 
  • Fault resolution and issue escalation 

Job Summary

  • Ensure minimal customer churn on managed accounts 
  • Constant analysis of Managed customer database for Revenue and Debt management 
  • Ensure maximum collection of ALL invoices as at when due 
  • Work with product, UAT and support teams to validate new products, new systems and upgrades 
  • Generate relevant reports as required by the business 
  • Ensure Quality Assurance and prompt invoice delivery 
  • Analysis of customer requests for prompt resolution 
  • Ensure end-to-end account management for Enterprise customers 
  • Liaise with support teams (within and outside the unit) in order to resolve any customer identified issue 
  • Perform Service fulfilments for Enterprise customers 
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. 

Save Job

Jobs in Nigeria | Latest Jobs in Nigeria | Top Jobs in Nigeria Today | Current Jobs in Nigeria


Share post

Digital Marketing - Social Media Marketing Training

Related Jobs