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Head – Operations/ Administration at Confidential

Key roles & responsibilities

  • Hold responsibility for service-quality standards and adherence to budgetary restrictions of Security, Housekeeping, Food & Beverages, Supply Chain & Materials, Engineering, Hospital Support Services, Information Technology, Patient Care Services, Projects, Ancillary business services, Biomedical Equipment
  • Manage and supervise coordination within support services to deliver on required quality standards & as per Standard Operative Procedures
  • Act as custodian of all government and statutory compliances for non-medical services
  • Short-list, train, schedule and motivate all manpower (including contracted) for all non-clinical departments (that come under incumbent's direct purview) and get maximum output with respect to time and service standards
  • Plan and control overall budget compliances.
  • Prepare the ‘Daily Business Report’ of the hospital and communicate it to the Management

Provide safe & secure environment in the hospital for patients, visitors & staff. Planning all security protocol and monitoring system, material management, emergency systems, death documentation etc.

Required Education: MBA / MHA

Experience: 12-15 Years’ Experience (5-7 years’ experience in Support Services in similar or larger hospital)

Knowledge and specific skills: Knowledge about ISO standard, JCI, Auditing skills, Analytical skills.

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