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Expert Lead at eRecruiter Nigeria

eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.
In the last two years eRecruiter Nigeria has evolved to become a strong recruitment consulting brand in Nigeria. We have successfully expanded our operations to different practice areas.

The ideal candidate has highly refined people skills, and an extensive understanding of what is required to run a high-pace retail or hospitality-style operation. You will work closely with the wider global team to make continuous process improvements to enhance the end-to-end experience for visitors to the Lagos Hub as well as your team. Strong process management, an obsession for customer service and communication skills are required.

Key Responsibilities

  • Manage a team of sales and support-focused Experts to educate partners, customers and deliver a customer-obsessed experience in Lagos Hub
  • Schedule and coordinate the many and varied day-to-day operations in the Lagos Hub
  • Owning and reporting on metrics of customer and team satisfaction as well as operational performance
  • Responsible for building and managing a best in class customer service experience. 
  • You'll manage a team of Experts to support existing customers and educate and excite potential customers
  • Onboarding new partner-drivers through induction sessions, running Office Hours sessions where the team resolves questions partners may have.
  • Driving performance improvements and overcoming issues through innovative and practical solutions
  • Hiring, training, supporting and managing Experts of various experience levels
  • Leader in Sales and Customer Service - You'll need truly world-class sales skills and team development skills to be able to support and inspire your team to deliver the company’s growth goals
  • Process driven - You have great organisational skills, and constantly look to improve & scale things to make them more efficient.

Key Requirements

  • Strong sales/support background with a passion for building a cohesive team.
  • Great communication skills and ability to interact with internal and external partners.
  • Empathy and dispute resolution skills from experience in high-pressure/fast-paced situations
  • Be a problem solver at heart with a genuine desire to achieve the best outcome.
  • Experience with Excel, plenty of experience working with data.
  • An interest in and passion for technology driven business.
  • Ability to adapt and thrive in an environment of high growth and continual change.
  • Retail, hotel, service team management, telco or other customer service experience strongly preferred

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