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Telephone Operator at Stresert

Summary of role:

The hired personnel will be responsible for supporting the business by operating switchboards and connecting callers to the appropriate persons; greets visitors; responds to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; Use listening skills to put callers at ease and obtain accurate and complete information.

Detailed Task:

·         Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.

·         Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.

·         Answers internal or external calls and transfers calls. As required, takes and relays messages.

·         Set up conference calls for members of staff as requested.

·         Relay important information to members of staff and customers.

·         Greets and directs visitors. Provides assistance to them as required.

·         Announce when visitors arrive to the concerned staff/units.

·         Compile and update data related to client’s telephone details.

·         Compile and update the organization’s telephone directory.

·         Type, photocopy and distributes documents related to the reception, telephone services or any other routine document as required.

·         Keep records of calls placed and received, and of related toll charges (if applicable).

·         Assist callers with their questions/enquiries.

·         Assist staff with internal transfer enquiries.

·         Promote company products and services as appropriate.

·         Perform receptionist functions as needed.

·         Handle all internal and external directory assistance queries.

·         Any other duty that may be assigned by the supervisor.

 

Requirement:

 

Education

  • Degree holder in any discipline.
  • Must have three (3) years switchboard operating experience.

 

Competencies

·         Active Listening – Been attentive what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·         Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

·         Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

·         Speech Clarity -- The ability to speak clearly so others can understand you.

·         Written Comprehension -- The ability to read and understand information and ideas presented in writing.

·         Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 Experienced telephone operators should forward CVs to recruitment@stresertservices.com using ‘connect’ as subject of mail before 10th May, 2017.

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