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Performance And Debt Management Analyst at Abuja Electricity Distribution Company (AEDC)

The role of Performance and Debt Management analyst will report to the SM Commercial Service, work to reduce Commercial and Collection losses.

Key Responsibilities/Roles 

  • Support the Performance Management Team through custom and ad hoc analysis and reporting.
  • Collaborate with all service centre managers and operational managers to collect quality, timely Work in concert with the Area leadership team and other departments to collect, validate, and refine performance data.
  • Setup, collect and analyse data to measure success of Service Centre revenue collection programs.
  • Data to measure and drive operational and commercial performance.
  • Review regular organization-wide performance dashboards, identify and understand variances, and participate in corrective action plans.
  • Work with Finance to ensure accuracy of finance calculations and planned collection Ensure risks to performance and business success are identified, managed and controlled in collaboration with colleagues.
  • Set high performance standards for Commercial Services teams (Area Office & Service Centres), and offering plans that drive high performance.
  • Assist with preparation of quarterly performance review reports for sites and organization wide assumptions.
  • Ensure risks to performance and business success are identified, managed and controlled in collaboration with colleagues.
  • Set high performance standards for Commercial Services teams (Area Office & Service Centres), and offering plans that drive high performance.
  • Assist with preparation of quarterly performance review reports for sites and organization wide.

Debt Management: 

  • Identifies bad debt write-offs and accounts adjustments. Initiates write-off and adjustments in accordance with policies and procedures.
  • Understanding the customer’s needs and building relationships to be enable negotiations for a payment plan.
  • Working closely with internal stakeholders to manage account closures and debt write off based on approval.
  • Respond to internal and external customers quickly and professionally.
  • To contribute to the development and improvement of the Collections strategy in relation to energy debt in the Area.
  • Ensure appropriate enforcement activity are undertaken to recover or secure debt.
  • Ensure collection and recovery activity are undertaken with full compliance with all relevant legislation and regulatory requirements.
  • Ensure diligent adjustment both on Credit Record & Debt Record to Customer’s accounts.
  • Identify all cases of erroneous bills with a view to resolving and posting to Customer’s accounts accordingly.

Education Qualification 

  • At least 8 years of proven experience in Marketing.
  • Proven experience of working in a multicultural & dynamic environment.
  • Bachelor Degree in Economies, Statistics or related discipline.
  • Master’s Degree in Business Administration is an advantage.
  • Sound analytic skill.
  • Sound organizational skills.
  • Great team player and sound interpersonal skills.
  • Excellent written & verbal communication skills.

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