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Customer Support Executive at Hotels.ng

Job Description:

  • On a daily basis, you will send a lot of emails and make a lot of phone calls.
  • Answer inquiries regarding information such as schedules, accommodations, procedures and policies.
  • Confer with customers to determine their service requirements and travel preferences.
  • Determine the availability of space on travel dates requested by customers, assigning requested spaces when available.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Make and confirm reservations for transportation and accommodations, using telephones and emails.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
  • Prepare customer invoices and accept payment.
  • Promote particular destinations, tour packages, and other travel services.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Qualifications/Requirements:

  • A degree or its equivalent
  • Perfect Telecommunication skills multitasking ability
  • Must be able to work under minimal supervision.
  • Must possess good customer relationship skills.
  • Must be a computer literate (proficient in the use of Word, Excel, Power Point).
  • Organized, vibrant, energetic and a go-getter

Key Competencies:

  • Planning and strategizing
  • Persuasiveness
  • Adaptability
  • Verbal and written communication
  • Negotiation skills
  • Resilience and tenacity
  • Goal driven

Our offer:

  • A unique education in launching and scaling new internet concepts
  • Become part of a highly professional and dynamic team working around the world
  • An attractive salary package
  • An unparalleled personal and professional growth as our long term objective is to train the next generation of leaders for our future internet ventures

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