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Officer Provisioning & Core Network Assurance at Airtel

Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

 

 

 

 

 

 

About the Role:  The role holder will -
Review, implement and monitor all technical and network assurance policies and procedures to ensure that avenues for leakages/losses are identified and plugged to guarantee maximum revenue.

Job Responsibilities:

  • To ensure completeness, consistency and accuracy of all Provisioning on the network and billing elements -
  • Develops and implements provisioning controls on all network elements for rating and billing accuracy.
  • Makes recommendations based on identified deviations.
  • Ensures provisioning risks associated with new and existing products and services are identified and mitigated to avoid revenue loss -
  • Design procedures for effective monitoring of all provisioned data on the provisioning nodes to ensure consistency in count, profile/services and accesses
  • Manages periodic monitoring of products and service configuration to ensure proper billing.
  • Ensures timely completion of revenue impacting RA Projects -
  • Design procedures for effective Management, successful roll-out and timely completion of RA projects
  • Provides inputs on how to identify mismatches and implementation of corrective actions.

Guard against revenue losses -

  • Develop procedures for daily reconciliation of call data records transfer from the switches to the billing systems for completeness and accuracy
  • Report revenue impacting deviations and follow through to ensure prompt resolution
  • Ensure revenue maximization through 100% risk identification and mitigation -
  • Assumes responsibility for continuous improvements of processes aimed at identifying new revenue opportunities and optimization of revenue assurance tool.
  • Provide assurance that all operational risks have been identified and adequate controls have been put in place to mitigate against these by ensuring policies are in place to forestall leakage.

KPI Reports -

  • Initiate and establish an effective analysis of the root causes for all KPIs beyond the admissible parameters.
  • Initiate and conduct studies to maximize revenue and process efficiency

Relevant Skill and Experience

  • Bachelor of Science, MBA an added advantage
  • Strong Analytical/decision-making skills
  • Sound Knowledge of SQL (Structured Query Language) and ACL (Audit Command Language) for data analysis and reporting
  • Technical Proficiency – Advanced Microsoft Office
  • Minimum 5 years relevant working experience in Billing, Revenue Assurance and Fraud Management

Other requirements (Behavioural etc.)

  • Problem-solving skills and good team spirit
  • Interpersonal skills
  • Communications skills
  • Able to be proactive and resilient

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