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IT Desktop Support Analyst at Sahara Group

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

Job Description:

  • The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The duties of an IT support analyst are wide-ranging and vary widely from one organization to another.
  • The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
  • To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems technologies, system administration and use of Microsoft Office tools.
  • Other duties may include: End user education and IT Project implementation.

Key Deliverables

  • Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
  • Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance.
  • Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance.
  • Interface with 3rd party service providers.
  • Provide periodic reporting of IT Support operations.

Minimum Qualification/Experience

  • A Bachelor's degree in the field of Computer Science/Engineering
  • 0 - 3 years qualitative experience in technology deployment or support
  • Certifications will be an added advantage.
  • Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language.

Knowledge/Skills:

  • Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.)
  • Hardware and software troubleshooting skills· Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
  • Dexterity in setting up and managing switches and routers
  • Good report writing skills
  • Good IT process understanding
  • Very good problem solving skills - frequently under various sorts of constraints and stress

Personality Traits:

  • Highly analytical, hard-working,
  • Creative & Logical,· Organized, Professional conduct,
  • Resourceful,
  • Good interpersonal skills Working

Relationships:

  • 2nd and 3rd Tier IT Support team
  • 3rd party service providers
  • Sahara Group staff
  • Other Stakeholders

 

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