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West Africa Market Customer Supply Chain Lead at GlaxoSmithKline

GlaxoSmithKline plc (GSK) is a British multinational pharmaceutical, biologics, vaccines and consumer healthcare company which has its headquarters in Brentford, London. As of March 2014, it was the world's sixth-largest pharmaceutical company after Johnson & Johnson, Novartis, Hoffmann-La Roche, Pfizer, and Sanofi, measured by 2013 revenue. The company was established in 2000 by the merger of Glaxo Wellcome (formed from the acquisition of Wellcome plc by Glaxo plc) and SmithKline Beecham plc (formed from the merger of Beecham Group plc and SmithKline Beckman Corporation, which in turn was formed by combining the Smith, Kline & French and Beckman companies).


About the Role:

The Supply Chain Capability Manager role is a “customer interfacing” function i.e. Demand Forecasting and Customer Services & Logistics and is the first point of contact for the Market GM and other functional heads



  • Bachelors Degree in Industrial Engineering, Supply Chain or Logistics




  • At least 5 years’ experience in the FMCG sector
  • Good experience in Demand Forecasting and Customer Service & Logistics
  • Team management experience


Job Description:

  • Strong coordination of forecasting, planning, Customer Service and Logistics activities.
  • Being a key part of the Country Management team to deliver Consumer Healthcare objectives (delivering excellence in customer service, supporting the commercial business in Margin growth and end to end WC reduction).
  • Single point accountability for end-to-end SC Quality, Service and Cost remains in region (as Supply Chain resources span multiple areas) as does optimisation (e.g. warehousing)
  • Ability to drive rigorous Performance Management and improve performance in line with business expectation (case fill, cost to serve, W&D as % of Rev, Forecast accuracy)
  • Champion the customer throughout the E2E supply chain through outside in thinking.
  • Best in class order to invoice processes and enhanced customer service.
  • Ability to drive down combined primary and secondary distribution as well as warehousing costs.
  • Provide single point of contact/escalation for the market General Manager on end-to-end Supply Chain Performance
  • Provide the ability to optimize the business delivery and P&L at market level, including full single-point accountability for end-to-end supply chain
  • Focus the end-to-end supply chain on aligning to deliver against customer needs / demand at the area / market level
  • Customer Service & Logistics and Demand Forecasting
  • Total end to end supply chain accountability to the General Manager, Management Team and customers
  • The initial contact for all supply related issue internal and external to the LOC
  • The role will be accountable to the Supply Chain management team and customers for the end to end supply chain .
  • The MCSCL will spend 20% of their time communicating with the hub on demand and supply exceptions eg: demand increases or inventory below safety stock and clarity on get well dates.



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