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Subject Matter Expert Operations Assurance IN at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

 

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

 

 

 

Job Description:

  • To secure delivery for the functions of onsite MSIP Operations Assurance within the Customer Hub structure as per Managed Services contract.
  • This role is a blend of Technical and Management responsibilities for the Customer Hub structure IN Managed Service contract. The role reports to Managed Service Operations Assurance Head for the group and accountable for end to end Operations activities, Performance Management and Customer interfacing for the Hub. It is an individual contributor role however will closely work with Global Service Center remote delivery center and holds the functional responsibility for delivery team.
  • Customer Hub Structure Level Interfacing with Customer Global Service Center and Internal Ericsson functions.
  • Operations – Responsible for the fulfillment of contractual commitments specific to the Hub.
  • Performance Reporting agreement and alignment on Performance reporting structure and mechanism with Customer Hub.
  • Governance – Weekly and Monthly Governance with Customer Hub Management for contract fulfillment review.
  • Weekly and Monthly Governance with Global Service Center for work Level agreement fulfillment review.
  • Customer Satisfaction Perception Management.
  • Drive Improvement projects.

 

Minimum Qualifications & Experience Requirements:

  • Bachelor’s degree Engineering/Electronics
  • 5-15 years of Service delivery experience in Operations & Maintenance, Optimization and Application configuration
  • Expert knowledge on Charging System Tariff configurations is mandatory
  • Expert knowledge of Intelligent Network (Charging System, EMA and EMM) Operations and Performance
  • Excellent command of English language, presentation and communication skills
  • Able to work and co-ordinate between teams, which are remotely located
  • Should be able to travel for meetings and discussions if required

 

Preferred Skills

  • Excellent Telecom market overview
  • Team Player

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

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