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Officer - Fraud Management at Airtel

About the Role:

The succesful role holder will be responsible for the management of telecommunications services and electronic interaction for any misuse as defined by NCC, Airtel policy and GSM regulations.

She/he will also be responsible for the enhancement of fraud awareness in the organization in addition to implementing defined strategies that would help in the detection/reporting of fraud within the business.

 

Job Responsibilities:

Zero fraud loss on all Prepaid fraud issues -

  • To ensure processes and procedures are put in place to prevent fraud and/or abuse of systems and/or accesses in the revenue generating activities.
  • To minimize revenue loss from fraudulent activities.
  • To prevent external or internal fraud activities that result in either a gain or loss of company resources.
  • Identify known/potential fraud losses and prevent them from occurring using proactive and reactive measures; thus providing assurance that all fraud losses are identified and mitigated on a timely basis.
  • Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.

Fraud Investigation / Reporting -

  • Participate in fact-finding as well as admission-seeking interviews.
  • To carrying out detailed investigation, to detect and to report on findings of each case and providing relevant recommendation to aid management decision making.
  • Minimize Leakage from identified fraud incidents by close looping with resolver teams to close all outstanding issues.
  • Investigate prepaid alarms generated on ROC fraud management
  • Prepare preliminary Fraud investigation and incidence reports on findings while ensuring issues, surrounding facts and circumstances are clearly communicated in a timely manner.

Fraud Awareness -

  • To ensure staff and/or internal /external customers are aware of the functions of the Fraud Unit and the impact of fraud on the business and the staff

Risk Assessment & Mitigation 

 

  • Participate in cross-functional initiatives to proactively prevent fraud and implement changes that can enhance detection and/or deter future subscriber fraud behavior.
  • Proactively identifying possible risk and ensuring closure to avert revenue loss due to fraud

Regulatory Affiars -

  • To provide first line support to law enforcement agencies and their agents.
  • Ensure Compliance with the disclosure of subscriber policy and NCC regulatory principles.
  • Ensure all call records and request from LEA are extracted and forwarded on a timely basis.

 

Skills/Requirements:

  • University degree in Accounting, Economics Computer science or Engineering
  • Minimum of 2 years working experience in the Telecoms industry
  • Good interpersonal skills
  • Good report writing skills
  • Strong problem solving and analytical abilities
  • Extremely detail oriented
  • Good knowledge and experience in the use of Microsoft office tools

 

 

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