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IT Manager at Confidential via Fosad Consulting

We are a business support services firm with offerings in Human Resource Management, Expatriate and Allied Services, and Estate Management. Our client, a pace setter in the insurance Industry is seeking to hire a talented IT Manager.


About the Role:

This role mainly performs IT functions with limited supervision/guidance of the Senior Systems Analyst. This role is responsible for the design of IT solutions to meet business requirements and is individually accountable for achieving results through own efforts.


Job Description

  • Size of business portfolio is smaller than that of a Senior IT Manager.
  • Provides thought leadership (operational and tactical focus) in area of responsibility
  • Responsible for infrastructure management in area of responsibility. 
  • Manages CRM in area of responsibility.
  • Responsible for IT Contracts Management
  • Responsible for change management around IT implementations and upgrades.
  • Responsible for clear and effective communication to team and business.
  • Provides technical consulting services where required.
  • Accountable for financial management in area of responsibility.
  • Manages Projects. 
  • Responsible for people management - includes talent management, change leadership.
  • Ensures continuous service (e.g. COBIT definition).
  • Ensures systems security (e.g. COBIT).
  • Aligns technology to business needs.

Key Result Areas

Budget Control:

  • Responsible for the financial management of the area, including budget and expense monitoring.
  • Team Effectiveness:
  • Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
  • Accountable for others' time, task and output quality, for periods of up to 1 year.
  • Balances own priorities with directing and motivating others.
  • Plans and assigns work over the applicable period.
  • Guides and directs staff to achieve operational excellence standards.
  • Creates a climate for optimal performance. Creates a climate for optimal performance.
  • Manages performance.
  • Selects potential staff to sustain customer/client service delivery.

Technical Consultation:

  • Provides consultancy services where required.
  • Vendor & Contract Management:
  • Responsible for IT Contracts Management.
  • Manages the relationship between service providers and Old Mutual, including negotiations, contractualisation, service and support (SLAs).

IT Service Delivery Management:

  • Oversees the functional unit and is accountable for the efficient operation of the area.
  • Provides thought leadership (operational and tactical focus) for IT resources.
  • Ensures continuous service and systems security.
  • Responsible for aligning technology and technology support to business needs.
  • Responsible for infrastructure management in area of responsibility.


Qualifications and Experience

  • Relevant tertiary qualification/recognition of prior learning.
  • 12 years of IS working experience. 
  • Working knowledge of Financial & Project management.


  • Excellent Communication & Presentation skills

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