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Front Office Executive at Hotel Ibis

Hotel Ibis Nigeria - We are far more than a worldwide leader. We are 240,000 hospitality experts who share the same passion. Welcoming people. We take care of millions of guests in our 4,100 addresses.

 

Job Responsibilities:

  •  Register guests and assign rooms while accommodating special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and number of available rooms as well as the activities and services of the hotel.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and blocked rooms.
  • Possesses a working knowledge of the reservations desk. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • Knows how to use front office equipment.
  • Performing cashier related functions like posting charges to guest accounts, currency exchange, bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures.
  • Knows all safety and emergency procedures, is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

 

REQUIREMENTS

  • Educated to University Degree level or its equivalent.
  • At least 3 years’ experience in similar job position.
  • Experience with Hotel Property Management System,  preferably OPERA
  • Experience in the hospitality industry is an added advantage.

 

 

How to Apply: 

Interested and qualified candidates should send their CV's to h6708-hr@accor.com with the job title as subject of the mail.

 

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