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Customer Service Personnel at Enilnorf Eagle

Enil Tnorf Eagle - We’re an integrated Print Deployment Agency whose roots lie in creative and brand development. Almost a decade of having close-up conversations with our clients’ target audiences has given us hugely valuable insight into the way people wish to interact with brands-not only face-to- face but across a range of channels.

 

Main Job Tasks and Responsibilities 

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource


How to Apply
Interested and qualified candidates should send their CV's to: info@eniltnorfeagle.com
 

 

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