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Customer Service Officer at Kimberly Ryan

Kimberly Ryan is a leading provider of HR professional services in Africa. Our business exists in Nigeria, Ghana, UK, Kenya and Uganda.

 Position Summary:
The Customer Service officer is a first point of contact for customers.
The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.

Key Duties & Responsibility
The range of inquiries and requests Customer service officers may respond to include:

  • Identify customer needs
  • Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services
  • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
  • Open new accounts/Closing accounts
  • Alterations to existing savings and cheque accounts
  • Promote bank products and services
  • Refer customers to appropriate banking services and representatives
  • Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor

Education & Experience
Minimum academic qualification is B.Sc. degree with Second Class Lower or HND Upper Credit from institutions accredited by NUC or other regulatory bodies approved by government.

 

How to Apply:

Interested candidates are to send applications to resumes@kimberly-ryan.net stating the job role as the subject of the mail.

 

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