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Customer Care Executives at Zintex Group

Zintex Oil & Gas Limited, we deliver quality services and products to the petroleum industry through thoroughly trained professionals, equipped with the right tools necessary to succeed.

 

About the Role:

  • Customer care executive acts as a liaison between customers and the company.
  • Pass information on services/products and resolve any emerging problems that our clients might face with efficiency and accuracy and other enquiries.

 

Job Responsibilities 

  • Manage/develop relationships with existing and new clients.
  • Meet clients’ needs by ensuring satisfaction, resulting in profits for the organization.
  • Design, develop and deliver presentations and proposals on behalf of the company.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle changes in policies or renewals.
  • Be a major participant in driving the organization’s Vision and Mission.
  • Contribute to the development and driving of business development initiatives.

 

Qualifications and Requirements 

  • Minimum of B.Sc/HND in any field.
  • Minimum of 1 year work experience.
  • Excellent business awareness skills: Ability to understand implications of business decision.
  • Displays orientation to profitability and able to align work with strategic goals.
  • Respond well to customer queries; Able to establish and cultivate relationships with company clients.
  • Presentation and proposal development skills.
  • Ability to deliver presentations in front of varying audiences if needed.
  • Ability to work under less or no supervision.
  • Excellent verbal and written communications skills: Ability to speak clearly and persuasively in positive/negative situations; listen and get clarification.


How to Apply
Interested and qualified candidates should send their applications and CV's to: hrm@zintexgroup.com.ng

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