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Client Relationship Manager at Confidential via Stresert

Our client is one of the leading credit bureau companies in Nigeria. As a result of a new credit bureau product being launched for commercial banks in Nigeria; this role as become vacant for a 6 months contract is the first instance with possibility of permanent engagement (this role is ideal for those not working currently).

 

About the Role:

The role will be an interface between the company and its Members/ Data Providers and commercial banks. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.

                                             

Job Responsibilities:

  • Identify and acquire new customers
  • Execute clients relationship marketing plans
  • Build and maintain relationships with bureau subscribers to ensure customer satisfaction
  • Ensure optimal customer service experience at every client interaction
  • Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
  • Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
  • Achieve revenue targets across different product/ service offerings by the company.
  • Introduce new service offerings to customers
  • Other duties of similar responsibilities assigned from time to time.

Requirements:

  • Minimum of a university degree in a numerate of semi-numerate discipline.
  • 3 - 4 years post qualification experience as a relationship officer/direct sales agents/marketing executive from the financial services sector.
  • Must have good knowledge of MS Office.
  • Excellent communication and interpersonal skills
  • Good customer service and marketing skills
  • Good planning and organizing skills with an eye for detail.
  • Excellent negotiation skills.
  • Applicants with previous marketing experience in the banking sector will be given priority.
  • Excellent listening skill; Must be detailed to the later

Application:

  • Salary is opened for negotiation.
  • Qualified candidates should forward CVs to ‘mgtpositions@stresert.com’ using ‘CRM-6 months’ as subject of mail before 25th March, 2017 (this role is ideal for those not working currently).  Incorrect titled applications will not be opened. Applicants who are in-between jobs and have marketing experience in the banking industry will be invited for interviews.

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