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Product Manager: Reporting & Analytics at GuestTeks Interactive Entertainments Ltd

GuestTek™ is a global leader in broadband technology and interactive media solutions for the hospitality industry. Since 1996, GuestTek has enabled hotels to maximize their property offerings by – enhancing the brand experience, helping them generate more revenue, and delivering a world-class guest experience.Our workplace culture creates a stimulating and collaborative environment to use your talent and experience to make a meaningful difference.

About the Role: This position plays the role of both product manager and analyst and is key to understanding the impact of new and existing reports to clients and internally to the operations, support, sales and development teams. Responsible for business requirements, functional requirements and development of manual and automated reports. Works closely with the development team, data support specialists, business intelligence team, and other product managers for their respective products. Success in this position will include delivering SLA and operation reports as defined in various customer MSAs, and progressing to additional value created for customers as defined through customer interviews.

 

Qualifications:

  • Reporting or Database experience Greater than 4 yrs
  • Business Operations Analysis experience Greater than 4 yrs
  • Process Design/Documentation experience Greater than 2 yrs
  • Bachelor of Computer Science degree or related field or equivalent experience
  • Pragmatic Marketing Certification

Skills/Requirements:

 

  • Strong ability to gather, analyze and interpret data to convert to information.
  • Extremely strong follow through on commitments.
  • Exceptional customer focus in delivering solutions valued by them.
  • Clear communications – oral and written in English, and graphical communication.
  • Comfortable working across time zones
  • Familiarity with at least one leading data analysis platform (Power BI, Tableau, etc.)
  • Ability to read DB queries and run them as needed.
  • Ability to work independently
  • Possess a keen business sense to prioritize most meaningful work
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time

 

Key Responsibilities:

  • Single point of contact for various reporting requests related to all GuestTek clients.
  • Plan, and maintain the plan of record (POR) and development schedule for the generation of manual and automated reports. Communicate progress regularly across departments and to management.
  • Lead the BI team comprised of BAs to generate manual reports in an orderly and efficient manner to meet stringent monthly deadlines.
  • Define and develop reports that meet quality and performance (SLA) requirements of GuestTek clients.
  • Define and develop reports that meet operational needs of hotel managers, owners, and corporate users.
  • Create vision for moving reporting from a data generation exercise to focus on analytics and meaningful insights that can generate revenue.
  • Assist internal departments (support, operations, sales) to interpret the reports, and to develop self-service tools.
  • Define user interfaces and performance standards for the automated reporting platform focused on usability
  • Assist in verifying accuracy of data, and maintaining and supporting the Data Warehouse.
  • Work with IT and others to contribute to an effective data architecture across the enterprise.
  • Take new product and feature suggestions and ideas as input from various sources and effectively manage the product development process.
  • Gather data, and metrics, and report on the performance of reports in beta and production systems and identify the effectiveness and accuracy of the reports.
  • Actively and consistently support all efforts to simplify and enhance the customer experience

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