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Key Account Partner at MTN

MTN Nigeria- The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.


  • BA, BEd, BSc or HND
  • A First degree preferably in the social sciences
  • Fluent in English
  • Minimum of 3 years experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience in a fast moving consumer goods (FCMG) environment
  • Experience of managing major national accounts at head office level
  • Account Management experience and relationship building skills
  • Knowledge of evolution in the digital space, smartphone trends etc.
  • Previous experience in account management or territory sales
  • Highly self-motivated


  • Basic GSM
  • Basic Telecommunication Fundamentals
  • Internal conferences on telecommunications and consumer trends
  • Sales Training/ Personal Selling skills
  • Key Account Management Training
  • Relationship Management
  • Business Law
  • Basic Business Finance/ Financial Mgt training
  • Finance for non-financial managers
  • Territory management
  • Negotiation skills training
  • Planning and organizational skills
  • Analytical skills
  • Sales Management training


Job Description:

  • To ensure sustainable and profitable relationship with Key Accounts and Strategic Partners
  • Creating diverse access / opportunities for business growth leveraging on key account partners space including product launch, brand visibility proposition dissemination, etc.
  • Develop timely and accurate forecast (volume and spend) for assigned accounts and revise throughout the year to analyze facts and figure
  • Focusing on growing and developing existing clients together with generating new business.
  • Maintain a long term relationship with accounts and maximize sales opportunities within them.
  • Plan an integral role in new business pitches and hold responsibility for the effective onboarding of new clients
  • Responsible for the development and achievement of sales through the direct sales channel.
  • Write business plan for all current and opportunity tender business.
  • Implement strategy for continuous growth of assigned Key Account and Strategic partners.
  • Deploy effective negotiating skills to penetrate ALL levels of strategic accounts
  • Identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
  • Communicate approved retail activities, promotional plans, merchandising and new item authorizations with the retail team to ensure flawless execution Supervise competitors performance and activities and implement strategies.
  • Maintain and update customer contact records.
  • Coordinate and develop product presentations.
  • Provide information to customers regarding appropriate policies, procedures and operating practices; as well as competitor activities
  • Evaluate customer complaints and drive corrective actions.
  • Ensure excellent customer satisfaction
  • Act as key interface between the customer and all relevant divisions.
  • Participate in national and regional sales meetings as required and update key stakeholders were need be
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTNs VB and values.

Job Condition  

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Tool of trade vehicle provided
  • Work is carried out mostly in the field
  • A valid drivers license (Extensive local travel)

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