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Hotel General Manager at Mangalis Hotel Group

Mangalis Hotel Group creates brands and innovative hospitality service standards for Africa and the world market, managing their implementation in all properties belonging to our networks of branded hotels.

We are committed to break the status-quo, question and re-invent typical hotel design, as well as each step of how guest service is intended, implemented and evaluated.

Our mission has 4 values at its core: People first, while promoting Efficiency through continuous Innovation, in a Responsible way. We are acting locally with a view of global lasting responsibility, to the common benefit of our guests, employees, investors and other stakeholders.

Mangalis Hotel Group, the hospitality benchmark in Africa and beyond. Time has come to offer travellers a new and improved experience, like Africa never experienced before, like the world never experienced before. We developed new hotel brands that are revolutionizing the hospitality industry far beyond the African borders.

Hotel brands that are the image of 21st century Africa: attractive, modern, friendly, connected, open and exciting. Hotel brands that not only put Africa on the world map of innovative hospitality, but they are changing the way guests, hoteliers and investors are doing business! Mangalis Hotel Group offers three different brands especially oriented to our guests: Noom, Seen and Yaas.

 

SEEN – Upper Midscale Reinvented - www.seenhotels.com

Trendy, different, fully connected with WIFI throughout the property, Seen hotels are revolutionizing the hospitality midscale segment.

At the core of the Seen concept, we developed the most fashionable and relaxing room that you ever experienced in this hospitality segment. Its look and convenience baffles even the most seasoned business traveler.

Located close to the business district or near main airports of all major cities, Seen hotels were conceived for business travellers or short leisure getaways.

Our guests enjoy the friendly and entertaining atmosphere and love to relax in our lounge area. Seen also attracts the young local jetsetters crowd who want to see and be seen.

The brand was conceived according to the highest quality standards so that in specific destinations it can be perfectly enhanced with additional facilities and services that make it fitted for the upscale segment and even the urban resort positioning.

 

Scope of the position

The position will responsible of managing a Seen Hotel in Ikeja, which will open end of June, will have 50 rooms, 3 meeting rooms, 1 restaurant, 1 bar and a pool area.

Reporting to the CEO, you will oversee all aspects of Property Management in accordance to the mission, vision, policies and standard operating procedures of Seen Hotels.

You will be responsible for maximizing financial performance, achieving optimal guest satisfaction and a good working environment to attain all set objectives within established quality standards.

 

 

 

Organizational Structure

The Hotel General Manager reports directly to the Group CEO and directly oversees all hotel departments.

 

Duties and Supporting Responsibilities

Hotel Pre-Opening:

  • Supports the property in any issue related to the hotel refurbishment
  • Supervises the design of the construction according to Seen Standards
  • Operating tasks: coordinates the training, monitors commercial actions, recruits new staff, supervises pre-opening budget.

Finance:

  • To optimise the hotel profitability and service.
  • To elaborate the annual strategic plan and business plan.
  • Collect, prepare and analyze the data necessary to the elaboration of the budgets and forecasts.
  • Elaborate cash-flow budgets and forecasts for the hotel.
  • Monthly reporting according to corporate guidelines.

Sales and Marketing:

  • To implement the product and marketing strategies as per the Brand recommendations.
  • To promote the hotel’s image within the local community and town infrastructure.
  • To optimise commercial activities within a very competitive environment to ensure hotel objectives are met and market share developed;
  • To develop, implement and build on strategies to maximize rooms and food sales revenue if applicable at the hotel.

Policies and Procedures:

  • Monitor their performance on a constant basis ensuring all procedures and SOP’s are carried out correctly.
  • Ensure that there is compliance to all work legislation and SOP’s in the department.
  • To make sure the hotel follow approved staffing guides and propose changes if necessary.
  • To maintain the overall condition of the hotel building and FF&E.

Quality and People development:

  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
  • Anticipates guests' needs and takes them into account.
  • Manage the various departmental heads giving those clear guides and empowerment to solve daily issues.
  • To make sure there is a correct communication between departments. The hotel should have minimum the meetings defined by corporate. Open door communications system.

In General:

  • Always available to attend hotel guests whenever it is required. Lobby presence.

     

  • Support other department whenever it is necessary.

 

 

 

 

Success Profile for this role

Company values:

People First

Efficiency

Responsibility

Innovation

 

 

 

Core competences:

Customer Focus

Honest

Respectful

Proactivity

Positivity

Adaptability

Ability to work in diversity

 

 

 

 

 

Specific to the role:

Strategic ability

Motivating and developing others

Analytical skills

Dynamic and polyvalent

Leading by example

Business smart

 

 

 

 

Requirements

  • Between 5-10 years General Manager working experience at 3 or 4 star international chain hotel at same or similar position.
  • Languages essential: English (Advanced level), French will be a plus.
  • Experience in an African country.
  • Good communication skills, proactive and self-motivated.
  • Ability to work effectively in a team environment.
  • Open minded, positive attitude and great adaptability, flexibility on dealing with contingencies.

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