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Head Operations- Courier at Stresert

Our client is a group of company based in Lagos and into the services of courier/express, Haulage and freight.   

About the Role:

To direct, promote, and coordinate the daily activities of the company in a manner that will optimize the company’s market share, improve efficiency, help achieve the mission and goals, and result in outstanding customer service. The ideal person should be admirable in Operations & General Management, Marketing and must be service oriented.

Job Description:

  • Oversee the operational running of the courier/express subsidiary.
  • Develop and implement policies in order to continuously improve operational efficiency in courier/express service
  • Ensure that operational procedures are in place to guarantee safe collection and dispatch of customer’s items and maintenance of data and records.
  • Encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
  • Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary.
  • Manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
  • Drive the creation of new business relationships for the company.
  • Manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
  • Ensure high standard of customer experience always.
  • Ensure the growth in the company’s market share.
  • Drive the company’s operational policy and ensures high operational standards.
  • Proffers solutions to operational challenge at all stages.
  • Ensure timely and accurate communication of information which affects service quality.
  • Drives and promote safe handling of all mails.
  • Maintains a safe and organized storage facility for all consignments in transit (warehousing related).
  • Ensures proper use and maintenance of all operations tools and equipment.
  • Designs standard flow chart for the Company’s delivery process.

Education, skills and experience:

  • Must be a graduate; additional qualification will be a plus.
  • Must be commercially aware with a passion for customer service and delivery with very strict timelines 
  • Excellent people management and team leadership skills 
  • Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
  •  At least seven (7) years experience in senior operational management role in the courier/express industry.                                                                                                                  

How to Apply:

  • Salary is open to negotiations.
  • Qualified candidates should send CVs to ‘mgtpositions@stresert.com’ using ‘HOC’ as subject of mail before 15th March, 2017.

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