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Cloud Operations Specialist at Mainone Cable

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business.A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

About the Role:

The Cloud Operations Specialist will report directly to the Cloud Operations Manager. And will also work closely with members of the Cloud team, Managed Services, Technical Sales, Project Management, Service delivery and other teams as required from time to time.




  • Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
  • Microsoft Certifications (MCSE,CCNA,CCNP,VCP,FCNA,FCNP) are strongly desired
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • At least five years industry experience



  • Hands on implementation, maintaining, and troubleshooting of complex virtualized environments
  • Thorough understanding of virtualization/cloud technologies & Architectures(Microsoft, VMware)
  • Experience with Microsoft system center (VMM,SCOM,DPM e.t.c) Windows Azure Pack
  • Linux/Windows server system Administration
  • Operations programing experience in Shell (Bash, KSH),
  • Experience with managing modern X86 blade/rack mount servers
  • Experience with managing and administering storage arrays
  • Experience managing  and configuring network devices
  • Experience with configuration management tools
  • Experience  administering  a 24×7 high-availability production environment
  • Experience with relational database technologies such as Oracle/ Mysql/Microsoft SQL
  • Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Strong familiarity with security as it applies to software, system and network engineering
  • A strong desire to troubleshoot problems and then distill processes into procedures, including documentation for both knowledge sharing and training of new employees
  • Ability to communicate effectively emphasizing written and oral presentation skills.
  • Ability to document both process and procedure as well as existing and new infrastructure.
  • Strong interpersonal and communication skills and comfortable in global working environment.
  • Good at building and cultivating team work.
  • Familiarity with ITIL processes would be an advantage
  • Understanding of Cloud Computing and Virtualization.
  • Experience with Windows/Linux/Unix is considered a plus.
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage


Demand of the Job:

  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability


Job Description:

  • Will be responsible for day to day operations and support of the cloud infrastructure and solutions particularly Microsoft Windows System Center Suite of Solutions.
  • Provide configuration, support and upgrades of cloud infrastructure   (Storage, Servers and Network).
  • Working with customers to resolve issues.
  • Monitoring and ensuring maximum uptime on existing hardware/networks.
  • Ensuring the proper deployment of new Cloud hardware, including servers, switches and storage arrays.
  • Managing and containing business risk as it pertains to the Cloud infrastructure.
  • Providing timely and effective responses and updates to work tickets and other requests.
  • Documentation in the form of basic how to documents, design documentation, performance reporting as well as operational procedures.
  • Performance monitoring and tuning the environment to achieve high performance
  • Handle escalations in a high pressure environment
  • Support capacity and growth of the cloud environment.
  • Support ticket / queue management.
  • Performing software, hardware and network maintenance and configuration changes as required.
  • Identifying, recommending and implementing potential improvements to service efficiency.
  • Drive major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
  • Contribute proactively to new service development. 
  • Ensure quality, up-to-date documentation exists for all service arrangements


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