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Managed Services Operations Assurance SME at Ericsson

This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Qualification:

  • Minimum 5 to 10 years of IT/Telecom experience.
  • B.Tech/B.E/MCA.

 

Skills/Requirements:

  • Problem solving and trouble shooting skills
  • Good communication skills
  • Cost Awareness
  • Social skills and awareness
  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication Skills
  • Knowledge sharing
  • Problem Solving and strategic thinking
  • Ericsson Knowledge
  • Language Skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Creating & Innovating
  • Applying Expertise and Technology

 

Key Responsibilities:

  • Daily Customer Complaints.
  • H/W maintenance Preventive maintenance.
  • End to end issue handling and coordination with GSC.
  • System Administration.
  • Customer Handling.

     

    Technical Competences:
  • ECW/EWP Experience.
  • Unix/Linux Knowledge.
  • Java/shell scripting.
  • Knowledge of Oracle/PL/SQL.
  • F5/VMware/VSphere.
  • Ericsson Charging System Knowledge.
  • Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

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