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IT Manager at eRecruiter Nigeria

Our Client since its establishment as a mobile solutions company has been engaging with consumers in the mobile environment, delivering services of high standards, quality and value based on understanding of consumers’ behaviour, demographics and psychographics. Their services cover local and international organisations, various industries including Entertainment, Banking, Manufacturing, Transportation and Health. They now have an Opening for IT Manager.

About the Role:

This person will be managing technical operations and projects for the deployment and delivery of VAS products and services. Responsible for the provision of reliable IT infrastructure to guarantee high output levels from all teams. Supervises IT VAS Support Engineers, IT VAS Software Engineers. The IT Manager reports to the General Manager and Managing Director.

 

Qualifications:

  • Minimum of 5 years working experience within the VAS, Telecommunication or ICT industry.
  • Minimum of 2 years in a supervisory/managerial level.
  • Certificate Management Programs (e.g. ITIL) will be an added advantage.
  • Post Graduate degree, MA/MBA/MSc will be Preferred.

Skills/Requirements:

  • Operating system environments: Linux/UNIX.
  • Windows Server Operating systems & Active Directory administration and management.
  • Servers and Data Backup.
  • Databases: Database Administration (Oracle/MySQL).
  • Networking.
  • Programming(PHP , Shell Scripting and Java).
  • Business Intelligence (optional).
  • Documentation.
  • Research and Writing.
  • Use of CRM.
  • Use of Microsoft Office suite.
  • Interpersonal skills.
  • Resource Management
  • Attention to detail.
  • Excellent Communication skills.



Key Responsibilities:

 

Operations and Management:

  • Develop a robust IT strategy based on the Company’s goals and business needs.
  • Manage deployment, monitoring, maintenance, development, upgrade and support of all VAS and IT systems with scalable options for future expansions.
  • Deploy new products and services on the VAS platform based on the service description, flow and business rules.
  • Liaise with the operational and marketing teams on scoping, design, customization and commissioning of solutions based on customer requirements.
  • Responsible for the integration of VAS platforms with MNOs including SMSC, SMS Gateway, MMSC, USSDC, MSC, SDP, OTA, Billing etc.
  • Ensure 99.999% availability of VAS and IT services and platforms.
  • Develop test cases and carry out acceptance tests for newly deployed Vas platforms and solutions.
  • Have a full understanding of VAS protocols including SMPP, USSDI&II, MM7, HTTP, SS7, M3UA, Sigtran, diameter, Web service, IP and others (SNMP).
  • Deploy and integrate the Company’s products/services in the client’s environment.
  • Develop tender specifications, technical and commercial evaluation (requirements gathering, RFQ issuance, vendor evaluation, procurement) and implementation.
  • Build strong relationships with clients’ technical teams and facilitate client workshops and meetings.
  • Design and deploy technical processes and policies to guarantee shorter response/resolution time and high performance standards.
  • Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
  • Maintain a trouble ticketing process for complaints resolution.
  • Keep abreast of new developments and technology trends in VAS, telecommunication and networking.
  • Maintain the change management process for all deployments, enhancements, upgrades and modifications to the products and platforms.
  • Develop and maintain all technical documentation including network architecture, interconnectivity, IP infrastructure, redundancy etc.
  • Design and implement a data protection plan to include security, backup and restore of all forms of data across all systems.
  • Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
  • Develop desktop, mobile and web applications, scripts for automated operational activities, etc.

 

Management and Reporting:

  • Attend customer meetings with other teams to collate requirements and provide clarifications, where required.
  • Assist in responses to request for proposals, request for quotation, bids etc.
  • Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, service adoption, revenue, capacity, network, etc.
  • Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
  • Perform other assigned duties as delegated by management from time to time.

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